Terms & Conditions

8. Additional Services

If you order any additional services they shall be subject to these Terms and Conditions which form part of the full Terms and Conditions of services.

Backups of Hosted Material
1. Backups of Hosted Material is a separate service, you are wholly responsible for creating your own backup unless you have ordered this service and have paid the fees as stated on our website.
2. Where you have selected the Daily Backup service we shall make backups of your Hosted Material (not including emails stored on our servers) to an off-server location daily, and retained for 7 calendar days; and weekly, and retained for 3 calendar weeks.
3. Where you have selected the Weekly Backup service we shall make backups of your Hosted Material (not including emails stored on our servers) to an off-server location on a weekly basis and retained for 3 calendar weeks.
4. Upon receipt of a written request we will restore your Hosting Material with a backed up copy or provide you with a file containing the back up at no cost to yourself. We can, subject to receipt of any charges manipulate the Backup to enable you to recover selected files.
5. As with all technology nothing if fail safe and we strongly recommend you make occasional backups yourself.
Secure Sockets Layer (SSL) certificates
1. Secure Sockets Layer (SSL) certificates provide encrypted transmission and can be obtained on your behalf subject to -
  1. payment of the recurring, non-refundable fees as stated on our website.
  2. evidence of authority to use the domain name for which the certificate is applied for.
  3. Terms and conditions of the certificate provider, you will be asked to agree to these when making your purchase.
  4. To use a SSL certificate you may need to rent a static IP address, this can be provided by us and is subject to additional fees as stated on our website.
2. SSL certificates are subject to periodic renewal and certificates will expire if not renewed.
3. We shall not be responsible or liable for any losses or damages whatsoever where a SSL certificate is not renewed or the renewal is rejected.
Monitoring and upgrading WordPress installations.
1. We shall, upon you requesting this service and subject to payment of the fees as stated on our website, monitor your WordPress installations for upgrades to ensure you are using the most up to date installations.
2. The number or frequency of checks for updates according to your selected package.
3. Where upgrades are available we shall provide prior notice of any upgrades being installed.
4. unless you use our Backup services we cannot be held liable or responsible for any data that becomes damaged, corrupt, inoperable or incompatible during the installation of any upgrades.