Terms & Conditions

11. Fees and charges

These Terms and Conditions form part of the full Terms and Conditions of services

1. In return for providing the services (consideration in ‘contract speak’), we are entitled to receive, and you are obliged to pay all charges due.
2. All charges are as stated within this Agreement, on our website and specified within your Registration Form. VAT shall be added 'at the place of supply' where applicable.
3. All charges are in GBP unless otherwise stated, and payable in advance for the billing period specified in the Registration Form or on our website.
4. Charges are subject to change. We shall provide notice of not less 30 days in advance of any price increase and shall be effective from the next billing period or any other transitional offer that may be available at that time.
5. Unless otherwise stated within this Agreement orders are not cancellable and we are not obliged to refund any charges.
6. Where any charges are not paid on the date they are due for payment we may–
   1. withdraw or suspend the services and support.
   2. Where you are acting as a consumer, add charges to cover any costs reasonably incurred, including but not limited to the additional administration involved in dealing with the breach.
   3. Where you are acting as a business, add interest and compensation in accordance with the Late Payments of Commercial Debts (Interest) Act 1998.
   4. Terminate this Agreement where the amount is outstanding for more than 30 days.
   5. Use any method available, including the use of third parties to recover any amount due and add any costs, legal fees and court costs that are necessary.
7. For any high value transaction we may require additional confirmation of your identity and may request and retain a copy of your payment card.
8. In the event that you make a payment and acquire services but subsequently implement a chargeback or otherwise reverse the transaction we may withhold access to any Hosting Material, suspend services, and refuse to transfer Hosted Material or a domain name, or take any other action deemed necessary until payment is received.
9. Where payment is due for a renewal of services at the end of a billing period and the payment fails the services may be suspended until payment is received.