If you find that your email and website are not responding it could be for several reasons:
Billing
The first thing to do is make sure that your billing is upto date, overdue invoices can lead to suspension of services (if this happens it's very easy for what follows to happen as well).
Blocked by our Security Measures
This can happen for a variety of reasons, including breach of our in built security rules or repeatedly attempting an incorrect password whilst trying to login to email, cPanel or FTP (including whilst suspended for billing issues).
We'll often ask for your IP address so we could unblock you and investigate, but we now have a system where you can do this yourself without waiting for us!
Simply login to our client portal (https://www.betterwebspace.com/clients/) using the device with the problem and your IP address will be checked against our security measures and unblocked if necessary!
If this does not resolve your issues please let us know your IP address (use WhatIsMyIP) and your username and domain name.
